Refund and Cancellation Policy

Last updated: 12 November 2026

We want you to be fairly treated. This policy covers Taptile plans and Smart Connect Cards. All amounts are in Indian rupees.

1. Cancelling a plan

• You can cancel a monthly or annual plan at any time by writing to gettaptile@gmail.com, or from your dashboard once self-service cancellation is available.
• After you cancel, no further payments are taken. Your plan stays active until the end of the period you already paid for.
• Your QR and card page keep working with a basic "write your own review" link even if a plan ends, so printed material does not break.

2. Refunds for plans

• First payment, 7-day guarantee: if you are not satisfied, ask within 7 days of your first payment and we will refund it in full.
• After the first 7 days: monthly payments are not refundable for the period already started. Cancel before the next renewal to avoid being charged again.
• Annual plans: within 7 days of payment, a full refund. After that, no refund for the time already used, but you can cancel to stop renewal.
• Charged by mistake or twice: tell us and we will refund the extra amount.
• Service problem on our side: if Taptile is unavailable for a long period and we cannot fix it, we will refund the affected time on a pro-rata basis.

3. Smart Connect Cards and other physical items

• Faulty or damaged on arrival: tell us within 7 days of delivery with a photo. We will replace the item at no cost, or refund it if a replacement is not possible.
• Wrong item or wrong details printed by us: we will reprint and resend at no cost.
• Change of mind: cards that are customised for your business, such as printed with your name or linked to your page, cannot be returned or refunded once production has started.

4. Delivery

Cards are usually dispatched within 5 to 7 working days of the order, and delivery in India usually takes a few more days depending on your location. Digital items, such as a QR standee file or your page, are available as soon as your account is set up. If your order is late, write to us and we will tell you what is happening.

5. How refunds are paid

Approved refunds go back to the original payment method (card, UPI or bank). Banks usually take 5 to 7 working days to show it after we issue the refund.

6. How to ask

Write to gettaptile@gmail.com with your business name, the date of payment and what went wrong. We reply within 2 working days.