Terms of Service

Last updated: 12 November 2026

These terms apply when you use Taptile, at this website, through a Taptile card or QR code, or through the owner dashboard. By using Taptile you agree to them. If you do not agree, please do not use it.

1. Who we are

Taptile is operated by Taptile, a business run by two founders in Hyderabad, Telangana, India ("we", "us"). Contact: gettaptile@gmail.com.

2. What Taptile does

Taptile gives a business ("the business owner") a web page, reachable through an NFC card or QR code. A customer who opens the page can choose what they liked about their visit, get help writing a review draft, copy it, and open Google to post it. The page can also show the owner's menu, Wi-Fi details, phone, WhatsApp, Instagram and Maps links, and let customers send the owner a private message. Owners get a dashboard with simple counts and the private messages.

3. Reviews are the customer's own

The customer always decides what the review says and always posts it themselves. Taptile never posts to Google for anyone. Drafts are produced by an AI model from the options the customer picks and any words they type. A draft can contain mistakes, so the customer must read and edit it before posting, and the customer is responsible for what they post.

4. Rules for business owners

Google and other platforms have review policies. You agree that you will:

• offer the review link to every customer, and not hide it from, or steer it away from, unhappy customers;
• not offer money, discounts, gifts or any other reward in exchange for a review;
• not write, buy or post reviews for customers, or ask staff to review their own workplace;
• not pressure customers to give a particular rating or to say particular things;
• only publish contact details, links and Wi-Fi passwords that you are allowed to share, understanding that anyone who opens your page can see them;
• not use Taptile for anything unlawful, misleading or abusive.

We may suspend or remove a page or account that breaks these rules or puts other users at risk.

5. Your account and private link

Owners sign in with a private link. Anyone who has the link can open your dashboard, so keep it to yourself. Tell us if it is shared by mistake and we will replace it. Smart Connect Cards are protected by a PIN that you choose, and you are responsible for keeping it safe.

6. Plans, payment and cards

Prices and what each plan includes are shown when you buy or in the written offer we give you. Prices are in Indian rupees. We add GST where it applies. Payments are handled by our payment partner, and subscriptions continue until you cancel. Physical cards are sold as described when you order. Our Refund and Cancellation Policy is part of these terms.

7. Third-party services

Taptile works with services we do not control, such as Google (for reviews and, when enabled, public place data), our AI provider, WhatsApp and our hosting and payment providers. Their availability and rules can change. Taptile is not affiliated with or endorsed by Google. Google decides which reviews appear on its platform, and we cannot promise that any review will be accepted, kept or shown.

8. No promise of results

We aim to make leaving a review easier, but we do not promise any number of reviews, any rating or any increase in sales. Competitor and review figures that we show come from public information and can be delayed or approximate.

9. Your content

You keep ownership of what you put into Taptile, such as your business name, links and menu. You give us permission to store and display it as needed to run the service. Messages that customers send you privately belong to the customer and the business, and we only hold them so you can read them.

10. Availability and changes

We work to keep Taptile running but it may sometimes be unavailable for maintenance or reasons outside our control. We may improve, change or remove features. If we make a change that significantly hurts what you paid for, we will tell you and you can cancel under the refund policy.

11. Ending your use

You can stop using Taptile at any time and ask us to delete your account and page. We can end or suspend access if you break these terms. When an account ends, we delete or anonymise your data as described in our Privacy Policy.

12. Limits on our responsibility

Taptile is provided "as is". To the extent the law allows, we are not responsible for indirect or consequential losses, such as lost profits or a platform removing reviews. Our total responsibility for any claim is limited to the amount you paid us for Taptile in the three months before the claim. Nothing in these terms limits responsibility that cannot be limited by law.

13. Governing law

These terms are governed by the laws of India. Courts in Hyderabad, Telangana have jurisdiction, subject to any consumer rights you have under law.

14. Changes to these terms

We may update these terms. The date above shows the latest version. If a change is important we will tell active owners before it starts. Continuing to use Taptile after a change means you accept it.

15. Contact

Questions or complaints: gettaptile@gmail.com.